Carolyn Powell
(Personal Information Removed)
ATTN: Dispute Dept ACCT; 001 5414 080821908
To whom this may concern…
This letter is being written because I have been falsely accused of not paying a bill.
COX Cable has made false accusations and have made no attempt to try to correct the issue. During the short period COX was installed I overpaid each month. COX interrupted my service for (2) months which I paid for both months but never received a credit from COX. When I contacted COX their reasoning for not fixing my bill was because it had been two months (not true). What did that have to do with the fact that COX has sent someone up the pole and had my service turned off. The customer contact person I spoke with was extremely arrogant and rude and told me I would be paying whether I had the service or not. I have never received that kind of treatment from any company in all of my years interacting with this type of businesses. I could never see myself returning to a business that treats it‘s customers in this manner. Apparently they have allowed their customer contacts to communicate with customers in any manner that suits them. I would say that is one of the reasons they are losing their client base.
I have had credit for many years and as an excellent paying customer have not had any problems in solving disputes. I have never had a problem paying for service I requested.
Having a company try to force me to pay for service I never received I have a problem with. First of all I never had a contract with COX Cable, secondly I overpaid and never received a credit and thirdly what company tries to force you to pay for service after they disconnected you in error. My service was disconnected in error for (2) months, the technician had to go up the pole to find the problem. Once I found out the problem and called COX Cable I told them since it was off for (2) months let it stay off. I was using my daughters and would continue. Additionally the internet was extremely slow and I wanted to know if there was anything he could do to speed it up. Since there was not I just told him since they had cut it off and he could not fix the problem let it stay off.
I received the bill from the collection and immediately contacted them. I also called COX Cable and let them know about my service being off. They young man I spoke to was extremely rude, so I spoke with a supervisor. Her name was Tanini on June 8. I was given a credit from her that should have left my balance at $21.99. Since I had overpaid as well as paid a one-time charge of $37.99 I should have received a credit.instead I was told I was paying for a contract early termination fee. I did not have a contract, never had a contract and will not pay a fee for a contract.
This is an insult, but most of all it is a problem when business are allowed to treat good paying customers the way I have been treated. Someone in the company needs to look into this matter and fix the problem. I don’t have a problem paying for good service but don’t expect me to pay for bad service from any company. As a retired Soldier of this great country I believe in loyalty, ethical values, morals, and integrity. That is why I have always paid my bills and always been able to communicate with businesses in solving issues, disputes or concerns. WHEN A BUSINESS TELL ME YOU GONE PAY WHETHER YOU WANT TO OR NOT THAT IS THE WRONG ANSWER.
A few people can ruin an entire company if you allow them to. As I stated before I never had a contract with COX Cable and feel it is unfair for any business to try and force a customer to pay for something they never agreed to. Its just not a good business practice.
Please explain to me I would appreciate it. Thank you… I have also forward copies of some of the bills I received.
Account: (Personal Information Removed)
Respectfully,
Carolyn Powell
(Personal Information Removed)
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