I called Cox about a cable problem which was introduced when Cox technician installed a high definition cable box. Cox came and replaced another cable box and I was told by their customer services that it was no charge for the repair. But I soon found out when Cox send me a bill that shows $49.95 for the repair. I called Cox billing department and explained the issue but Cox customer services refused to fix the problem. I am now stuck with paying for the services charge of $ 49.95. I was never informed that Cox will charged the $49.95 for the service by the technician or by Cox customer services. Cox is a bad company that charges their customers unauthorize changes.
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