Complaint / Review
Shakti system - Todd Murphy
Consumer Report

"There is no upgrade for the software as claimed...when attempts are made to upgrade, the user gets sent off to some browser with no link for the current software."

1) That's what's supposed to happen. You click on a link to the page that describes new versions of the software, and then click to request that it be sent to you. Then, you receive an email with a link to download the new software. You will not be sent to "Some Browser Window", but to a specific page through your computer's default browser.

2) Tech support is by email, allowing pictures to be sent that can clarify the issue, whatever it is. If email is not enough, or the person needs step-by-step guidance, we switch over to phone tech support. There are email links in the software used with this device for tech support and there is a toll-free number on the website.

3) No personal brain waves are recorded at all, so none can be sent to anyone. The device is not an electroencephalograph, so it can't record them. The idea that anyone's brain waves are being stolen hearkens to strange conspiracy theories, but nevertheless, I assure you that nothing like that is happening nor is it technically possible.

4) No files are added to any shared networks. All files are installed into the Program files directory or the {localappdata} directory, in keeping with Microsoft's requirements for storing configuration files.

If you have further issues, email for tech support. In the software, click on the button at the top of every page that says "Tech support".