This has undoubtedly been the worst experience of my life. Stonebridge insurance has thee, THEE, THEE worst customer service as far as functionality goes, as far a customer service goes, and RESPECT or the customers always right??? Forget about that. I spend approx. 5 weeks trying to get them to pay a $35. Oo fee i was charged due to THEIR own error, which was, i asked them to start billing me on the 1st of each month instead of in the middle of the month. Did they comply? NO. So, i waited until the 2nd month of it occuring, so as not to jump the gun, reasoning this by assuming that it may take a month to 'get in the system' or whatever. Anyways, because they still billed me on the 16th, i didnt happen to have money in my account on that day, so i was charged a fee$35.00. And then 5 days later an additional 35 BECAUSE STONEBRIDGE STILL HAD NOT REIMBURSED THE 1ST FEE. So i have spent the last month going to the bank of america 5 times to send a total of 20 pages, because they had me fax AND REFAX THE SAME THING THREE TIMES, a copy of my bank statement showing the fee, then the extended fee5 days later. Screw stonebridge this was the worst experience of my 30s. I was literally in tears the first half of the day today because of what these people have put me through, thenn on top of this being HUNG UP ON BY A REPRESENTATIVE OF AFRICAN AMERICAN (im not 0 certain he was africanamerican, but he did sound like he was) DESCENT NAMED MARC, AND, AND, BY A WOMan named 'ASIA LING', I believe, First name was 'asia' im 0 certain, but not the last name. Anyways i was hung up on by these two, plus another 2, TWO, OTHER WOMEN WHOSE NAME I DIDNT GET. This is over a month long span of calling and calling, trying to get these people to get their head out of their buttholes and wake up and realize that there is a customer who is being shafted unpeakably by your company, employees, and stupidity a and ineptitude toward performing the job function of billing department, or insurance representative. The only reason im not cancelling (soon) is because im getting some surgery next month where i will be going under general anastestesia
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