Target.com has advertised its easy return of online purchases through local standing stores, and that is what I did, but I ended up with a frustrating, unpleasant experience.
First of all, the store system was not able to pull up the record of my order even though I had my invoice, my credit card, and even an e-mail record on my iphone to validate my purchase.
The store rep made a call to the service center, and after a long wait, some back & forth, and constant manipulation of the system, store rep was able to initiate the process of refund, but the prices were all wrong. I had to pull out my original order record to validate purchase price of each item. And after 1/2 hour to 45 min struggle, just when I thought this was finally over, I realized that I was not refunded for the tax I paid. And for that, I had to call into the customer service center myself to obtain the tax refund.
I made the call the next day, but the service center told me that they had no record of my return from the previous day, so we had to repeat the nightmare, and go through the order list again.
After all the business, I've requested to speak to a manager regarding of my unpleasant experience, and the simple answer I received was that Target.com is undergoing a system upgrade, therefore, the tool failed to function (with a underlying message: SORRY FOR YOUR BAD LUCK. YOU CAUGHT US AT THE WRONG TIME.)
It is a mystery to me as to how Target.com operates when its system failed on simple task as such. And how there is absolute no alternate back up when tool did not perform, plus the major disconnection between store and online business, where one just pushes responsibility onto the other.
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