I ordered a special plant to be delivered today (6/21) for someone on their last day of work. Because of their position (therapeutic counselor to my son) I'm not able to get forwarding information for this person... Blooms Today sent me an email at 11:00 this morning letting me know they can't deliver but would like to tomorrow. Well, I wasn't at my computer, so didn't get the email till an hour later... And, when I called to find out why they couldn't deliver (florist didn't have specific plant I ordered), their computer was down so they couldn't help me, but asked (nonchalantly) if I could call back in 15 minutes.
When I spoke with someone when I called back, they apologized for not being able to uphold their end of the bargain, said they'd issue a refund, and that was that. I explained the special circumstances of the situation—but it was like, "We're sorry, nothing we can do."
I think they advertise the 50% discount to get people's business and to take market share from their competitors, and when they can't deliver on their promise, it's too late to purchase from their competitor anyway. There's no way I can replace this order now. I think Blooms Today is well aware that there will be many orders they cannot fulfill, but they'd rather deny their competitor the business than help the consumer send the greeting they seek to send. I wish I had checked out reviews before I ordered from them.
0 comments