Complaint / Review
Koch Finance
Consumer Report

My name is Francina, my, niece came to me and stated that she had been approved for a loan, in the amount of $5,000.00. She said that she had to send at that time 550.79 for insurance on the loan. I was a bit curious. And I did not believe her so she contacted a gentleman by the name of Nicholas Wade. And he list himself as Senior Loan Officer for Koch finance Services. Whem I spoke with him he assured me that she was approved for the loan and would receive it within 24 to 48 hours. I followed his instruction which were to purchase a green dot card. And once the card was purchased call him back and give him the secret code number on the back of card. That was done on Friday June 23. On Tuesday June 26, we contacted his office, and we were told that something came up on her credit report and we needed to send another $300.00 at this point I became very uncomfortable and I asked for my money back. We were told that the loan had been processed and we could not get a refund. My niece came up with another $300.00 and once again that money was placed on a green dot card, and the number on the back was once again called in. She was assured that the money would be available by theFriday the 29th of June at 9:00 A.M. We started calling Nicholas Wade at 9:30 A.M. I also called by account. We called at total of 25 times on that day, and another 20 calls were made on Saturday the 30th. Finally a women picked up and said that she saw in the computer were the deposits were made and she said she also saw where the refund was made to my account today is July 3 and we have not been able to contact me Mr. Wade or the woman we spoke on Saturday. I sent an email on July 2 asking Mr. Wade to refund my money since the agreement between their and my niece was forfeited. I have not receive anymore information back. We were able to place a stop payment on the $300.00 green dot card because the monies had not been removed as yet. I am asking for help because I know others have fallen into this trap. And if possible I would like my money back.