Usacomplaints.com » Miscellaneous » Complaint / Review: NewlySell.com - Consumer Report. #905891

Complaint / Review
NewlySell.com
Consumer Report

Here is my email order confirmation:
Sales Promotion
If you can make payment for your order at the same day, you can get a free gift which less than 200 USD ;

Dear friend,
Thank you very much for sparing your precious time to browse our website www.newlysell.com.
All the items are original, brand new and unlocked with one to three years manufature warranty, we hope to set up a long-time business relationship with you.
The following is the details of your order:
Order number: 20120530043038
Product Model: Apple MacBook Pro MC723LL/A 15.4-Inch Laptop (17 inch and i7 processor)
Product Price: 432 USD
Shipping Cost: 50 USD
Total Price: 482 USD
Shipping address: (Personal Content Removed)
Shipping method: FEDEX
We accept western union and money gram. Paypal's commission is high and we have bad experience with it. So now we don't accept it any more. If you want to use your mastercard, visa card or credit card to pay for your order, you can take your card to local western union or money gram agency to make transfer.
We accept payment ways:
1 The Western Union address is as following:
-First name is XianZhi
-Last name is Liu
-City: BeiJing
-Country: China
-Post Code: 100088
-We also need the belowing info from you after you have made the payment:
- MTCN (Money Transfer Control Number)
- your first name and last name
2. The Money Gram address is as following:
-First name is XianZhi
-Last name is Liu
-City: BeiJing
-Country: China
-Post Code: 100088
-We also need the belowing info from you after you have made the payment:
- Reference number
- your first name and last name
-The transfer receipt from Money gram
Guarantee:
1. We do business by law and honesty.
2. You can click "about us" button to check our company business licence.
3. We have done business more than three years ago, you click "send goods" to check the
tracking number from our customers, we ship items to customers every day.
4. We can offer you proforma invoice if needed.
5. We have one month return policy, when you recieve the item if you don't satisfy you can return to us and we can give you full refund.
Please give me a reply or chat with me online once you get my email, i am online now.
Best wishes!

Our Website: www.newlysell.com
Tel 0086-010-56262924
Email: [email protected]
MSN: [email protected]

I was to recieve a tracking number for my purchase by June 7th, but then i got this email on june 7th:
Dear friend:
When we went to custom to check the tracking number, we know a bad news about your order. You know that accident is beyond of our control. There was an accidnet on the road, all of our items were damaged. Your item was also damaged and we need change a new one for you in order to avoid to return when you received it. It will spend us 7 days to make the manufacturer to deal with the return. Today we have returned the items to manufacturers, they are dealing with the problem now. We will save time to update your items, we will get the new item and ship to you on next Thursday. We hope it will not effect our cooperation for long time.
Best wishes for you!

You can check the website for their return policy. And i have a proforma invoice. I have had many conversations with their online customer service, but here is the newest story i received on the 15th:

Dear friend:
Hope you everything goes well.
We have contacted the officer in custom so many times, but there is a bad news for you:
Mr. Liu Jing has delivered the Apple MacBook Pro MC723LL/A 15.4-Inch Laptop (17 inch and i7 processor) to HaiDian Custom on Jun 14th. And our staffs have inspected the packing list.in fact, all formalities they have handed in all professional and clear, but according to the new regulation, we have to charge 280 USD for additional exporting tax.
They asked 280 USD for the additional tax as penalty because your price is lower than China market. According to the new regulation, you need pay for 280 USD to clear custom as soon as possible.
I am sorry that we could not know it early! Please be considerate and check the invoice from custom. You should pay the tax to us as soon as possible so that we can clear customs for you quickly. Or they will take an action in 5 days from now on.
Have a nice day!
&
and i ask for a refund because i cant afford a fake tax of $280 but they are telling me that cutoms are detaining the item and that i cant get a refund until the tax is paid...

I would love to help prevent this from happening in the future. I would also love to take them down and get my money back. Let me know anything else you may need

-john


Offender: NewlySell.com

Country: USA   State: China   City: Beijing
Address: No. 15 Longtan Road, Chong Wen District
Phone: 008601056262924
Site:

Category: Miscellaneous

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