I contacted Merchant Warehouse for services processing my online credit card transactions and upon discussing the fees prior to signing up with sales agent I was given the following information:
$10 per month from Merchant Warehouse and $7.95 per month fee for processing VISA, MC, Discover and AMEX with a 2.19% $. 25. I was assessed what i was told was a pass through charge of $79.99 without notification to me.
Had I been aware of these charges it would have made no sense for me to begin service with them. When discussing fees with my sales rep I specifically asked multiple times about any additional fees outside of the fees listed above.
I was told no on both occasions. I feel I was taken advantage of and given false information just to get me to start a account with them. It is the duty of the sale representative to accurately inform the consumer of the product they sell and in this case the product/service was misrepresented despite direct inquiry regarding the fees. When speaking with customer support the simply stated I signed a contract and I have to pay it. The contract is so full of legal speak that even after looking back at it I am un aware of how they came up with a $79.99 fee.
I am in the process of canceling my account with them. I am also filing a dispute with my bank.
0 comments