I ordered an upright freezer online. It was to be delivered on 5/5. Delivery was attempted by Temco (Home Depot's delivery agent). When the item was brought to the back of the truck, the delivery agent tilted it and then dropped it into the back of the truck to remove the cardboard. When it was brought down to inspect and bring into my home, not surprisingly it was dented across one side at the bottom. I refused delivery and rescheduled for this week, 5/12.
Again, I wasted another Saturday morning waiting for delivery. Today the front panel (front door) had a full-thickness cut through it. They wanted to attempt a third delivery. The agents and their manager are not sincere, and why would I waste my time a third time when the quality of service is so poor to date?
Never order from Home Depot. Use Costco, Lowes or Sears, even if it costs a bit more. Quality of service is what brings clients back over and over. Unfortunately, Home Depot and Temco do not realize this.
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