Woodwind and Brasswind
Do not buy from this seller!!!
False-advertising - bait and switch - no integrity
I submitted an order on Amazon.com on 4/20. The order was cancelled by the 3rd party over email due to 'systematic error' over the pricing. Here is a copy of the cancellation email I received:
Dear Musician,
As you may have noticed, your recent order through us has been canceled. Due to a system error, the Numark NS6 Digital DJ controller we were selling on Amazon was showing the price of the DJ2Go USB DJ Controller. This was not the intended item for that price, and we apologize for any inconvenience or confusion. If there is anything that I can do for you, please let me know by responding to this email. Again, We apologize for any inconvenience.
Thank you for choosing The Woodwind and Brasswind. Have a great evening!
Thomas
Band and Orchestra Tech.
International Support
3rd Party Payment Support
Order Maintenance
I called their listed customer service line on 4/20 and spoke with:
1st - unknown agent
2nd - sam - supervisor abilities
3rd - scott - supervisor
They admitted to being responsible for the error. However, they would not honor the advertised price. They advised that they do not honor incorrect or mislabeled advertisements. They also did not specify if this was an error on their side or Amazon's.
I then spoke with leo, a supervisor at Amazon's customer service. He advised me that he was unable to help me in resolving this issue. He advised it is up to the 3rd party vendor to set their own prices and cancellation policies. He was unable to match the advertised price of the item, which is sold through Amazon's own store as well. He was also unable to have Amazon contact the 3rd party on my behalf, to rectify this issue.
I understand there is quite a difference in the price that was listed and the price that was determined after cancellation. However, I do not appreciate business practices that use false advertising or honor their mistakes.
It is my personal opinion, and many others, that a company should stand by its advertised prices whether they be wrong or right. I believe customer service should be just that, a service. A service, to resolve and rectify any mistakes made that do not satisfy the customer's expectations to the fullest extent. Especially when a mistake has been made by the seller.
I have been very disappointed by both companies over this issue. I find it offensive that no customer service individual was able to, nor willing to, resolve/stand by the transaction that was made, even if it was a mistake.
Whether this mistake was made by Amazon or Woodwind and Brasswind, is not my concern. My concern is that I have been denied the product I purchased due to false advertising, poor customer service, and lack of company integrity.
I feel this is a poor way to run a business on both Amazon and Woodwind and Brasswinds part.in most cases companies rely on their customer service to succeed and carry on. To retain customers and gain more through acknowledgement of their exceptional service.
As for the item in question. I have been searching for this type of product at a reasonable price for over a year. I am a very price conscious consumer and appreciate excellent customer service. This drives me to trust and repeat my business. Neither company could offer a comparable product near the price that was listed nor within a price range of $200 over the price that was listed.
I hope this reaches someone that has the ability to rectify this issue and/or ensure that no one else may go through the same experience I have had.
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