On May 22 Amazon.com advertised a huge toy clearance at their toy outlet. Myself and many other people orderd large amounts of toys for upcoming birthdays, christmas, and schools. They also advertised that if you ordered over $25 you would get free shipping. This sale went on all day and even included items tht had been discounted for weeks.
The next day I went to check the status of my order and noticed one of the larger trucks that I ordered missing from my order. I called Amazon up and asked why? Then I was told the truck was a price error and they could not honor the price. Although I was offered a $5 discount on my next order for "retribution", but alas this never materialized either.
During this phone call I was also "assured" that the rest of my order would be shipped. A few hours later I go back to check the status of my order again and 4 more trucks are missing from my more than 40 item order. I call and email again.in which I get this email back from them:
"Greetings from Amazon.com.
We sincerely apologize for the error that resulted in an incorrect price being displayed for the following items from these orders.
Order ID: 002-xx7647
1. Tonka Mighty Motorized Bulldozer with Figure
2. Tonka Motorized Big Rig and Bulldozer
3. Plan Toys Sort & Count
Order ID: 002-xx08856
1.16" CAT Mega Dump L&S
At any given time, despite our best efforts, a small number of the millions of items on our site may be mispriced. We do, however, verify prices as part of our shipping procedures.
If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either
contact you for instructions before shipping or cancel your order and notify you of such cancellation.
In accordance with our posted policies on pricing, we are unable to offer this item for the incorrectly posted price.
You can read more about our pricing policies in our Help pages:
Http://www.amazon.com/gp/help/customer/display.html? NodeId=468502
Please be assured that the remainder of your order will be shipped
as soon as possible."
From this I take that they are going to stop removing things from my order and ship the rest of my order since they "assured" me that the "remainder of my order" would be shipped. But no they have continued removing items and canceling my orders and still have not shipped anything. Like the other complaint posted about this so called "toy sale" (ripoff) they have proved preferential treatment to prime members and those that paid for expedited shipping. Not only that but now I am being charged shipping for what is left in my order.
I say it is a Bait and Switch because when I called back I was told "no you can not have the advertised prices but you can pay 4-5 times higher price if you want the product". Others are being told that if the product has shipped they will either have to return it or pay the higher price.
I guess Amazons prices are like the lottery on whether you "win" them or not.
I have filed a BBB complaint.
0 comments