I used to have a VISA Prepaid debit card called ICE CARD through West Suburban Bank. It was wonderful and you could manage your account on line and evrything was exactly as it was presented. We were informed that it would no longer be a VISA through West Suburban and was converting to a prepaid MASTERCARD ICE CARD through M.B. Financial Bank. Once this occurred, I was unable and still am unable to manage my account or even access it on line or on the phone. There is no way to reach a real person and when you call they deduct the price of the call from your account as they simply give you your balance via a mechanized voice and then disconnect you. There is no one to help, no one to answer inquiries and no way to access your balance unless you call on a daily basis - which you get charged for once you have called the first time. There have been various amounts deducted from my account and the balances don't match what I show from my receipts from vendors and I have no way to find out what the charges are or who they are from. Can anyone help me? I have emailed M.B. Financial Bank and have not heard from them - even though they supposedly are the institution backing this card since it converted to MASTERCARD.
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