In about April of this year, our cable company announced they wuld be going from analog service to digital, so we decided it was reasonble for us to get rid of our very old tv and purchase a digital compatible one. Having purchased a kitchen range from Best Buy without any problems, we decided to buy our new tv there. On Aut. 21, We purchased a Toshiba tv and a combo DVD/VCR. Because of the demand on our cable company, it took more than a week for us to get hooked up to the new system - actually Sept. 6. After that, we were fairly satisifed until we realized we could barely hear the TV on some of our favorite stations. Best Buy techs told us that all of the new tvs were like that a recommended a "sound bar". And we also discovered we couldn't hook up the new DVD/VCR to the tv - which Best Buy techs new and should have told us.in any event, we took that back to the store and received the proper credit. We bought an "Insignia" sound bar and brought that home. We had several techs try to hook up the sound bar over the next couple of weeks, with no luck. Finally, out last tech, who took a week or so to get back to us because he had been in the hoposital, told us we could only do it thru a different cable box; so the next week, we picked up that cable box; however, we were told that box was for high def and we would have to pay an additional $8 per month on top of an already outrageous amount for our cable. BAck to Best Buy on Sept. 24. We met a very nice salesperson named "Mac" who found a tv with an adapter that we could hook the sound bar up to, which was a few dollars more than the Toshiba we had purchased. Thrilled we went to Customer Service to exchange and were told we were 3 days - 3 days - past the 30-day exchange policy. We asked if they could possibly contact the corporate offices and explain that, if we could not do this, Best Buy would be losing the $171.00 we paid for the sound bar, plus the additional few dollars we would be paying for the tv and adapter, and, most assuredly the rest of our business until the end of time. We were told it would do no good - corporate policy was corporate policy. Absolutely ridiculous. If someone, including Best Buy personnel, had explained any of this earlier, we would certainly not hesitate to bend over backwards to get in there 3 days earlier - 3 days! All together Best Buy, so far, has lost $193.19 and we are stuck with a tv we can barely hear. We also would soon have been purchasing several other appliances - a washer and dryer and a new dishwasher - which Best Buy has also lost because of 3 days - 3 days. Please, please rethink this stone sold
"corporate policy" and give your best manager a little leeway to help folks like us. We would appreciate receving a response to this inquiry sooner rather than later, otherwise we will most certainly be cutting up our Best Buy credit card and advising all of our friends in this Villages community of 80,000 people, to avoid Best Buy at all costs. Thank you for your consideration
Alice and Gene Rivers
0 comments