I have never experienced the customer service hell and lack of follow through that I did with Sears. I have asked repeatedly to talk to a quality supervisor no one will talk to you appointments changed without notification repairs not made as asked refusal to solve any issues all done with a I don't give a dam attitude. The only efficient part of the process was when I demanded to cancel my warranty contract and return the money because I would never use them for anything again. That they did quickly. I have a feeling they are doing a lot of that. Any consumer should avoid them at all costs.
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