I booked one flight through Orbitz. I made a mistake by booking the last search I did (which was for the following day) instead of the last "SAVED" search. I called customer service immediately who informed me that he could simply offer me a "courtesy cancellation" which would be back on my card within 5 days. During our discussion, I was talking to him about the flights that I had actually intended to book, which I didn't even think he was paying attention to. I get off the phone with him and proceed to quickly make the reservations I had originally intended. The flight home I didn't even book thru Orbitz - I booked it straight thru the Airline. I try to book my hotel but they're telling me that my card isn't working. I check my bank and I have 6, yes SIX! Pending transactions: the $663 that would be eventually "courtesy cancelled", $319 (which appears to be the flight that I decided to book straight thru the airline, but Orbitz booked it), another for $318.40, plus three random $2 transactions. Now the flights I booked thru the airline have already posted - not pending, posted. So those are all linked to Orbitz. I only had one transaction with them and they charged me 4 times, plus their $2 fees.
They keep telling me to wait 5 days but my kids and I are leaving in 3 days and I can't reserve a hotel until all these pending transactions fall off!!!
After calling 4 different times to figure these charges out (which was another nightmare because they all gave me different information and kept blaming the airline) and reviewing others' problems, I seriously doubt that the charges will "fall off" like regular pending charges. I'm betting they'll just end up as a posted charge and I'll never get any money back. So if it's not in there by the time our flight's supposed to take off, I have to reschedule our vacation since we dont' have anywhere to stay. Which of course means that I will have to cancel another flight with them. Super. I was so looking forward to spending some time with the kids...
Another agent I spoke with asked why he didn't just give me a credit that I could use to book my correct flights with (At least I think that's what she said. I could hardly understand her.)
I'll never use this company again and I'm telling everyone I know what has happened to my family vacation. I can't even change my scheduled work vacation days at this point so now they're wasted. If I ever do get any of that money back, I won't be able to take the kids anywhere because I'm out of vacation days.
Thanks a lot Orbitz.
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