Complaint / Review
Frame Fixers
I pay, they keep the product

Situation: Sent in $600 glasses for repair. Called to check when I would receive the glasses back and was told they would be mailed that afternoon.

Me: Happy as a clam, thinking I can resurrect something I thought was irretrievably broken after I decided not to bother the arrogant Cartier customer service again with a problem I had with one of their products. How could one of their products possibly have any problems? (But that's another story)

Time: Does what it does best. It passes. 6 weeks of it.

Me (again): Now worried (as a clam?). That the glasses may have been lost by the shipper, that is. So I leave a message to request a tracking number. Not an angry message, mind you. Just a message. And again. And again. You get the point. After I week I get someone on the phone.

Person says "If you hang up on me, I will never call you again".

Me: Speechless

Oh, I did get a tracking number. UPS doesn't recognize it.

Glasses: Who knows?