First of all, absolutely stay away from ashley furniture. This is the biggest scam I have ever encountered, and I've seen a few. I purchased a living room set and a dining room set. I was given an availability date of 28 Feb. That date came and went with no word from Ashley what-so-ever. When I called to find out the status of my order, I was transferred to the sale person, Tammy, as apparently at Ashley, your sales person is the ONLY person who can look this kind of information up. Tammy said that they were waiting on the couch, love seat and dining table — the couch and loveseat were supposed to be in on 28 Feb. I was already going to pick up the dining table. I asked when the items would be available. She couldn't answer me and said she would have to get back with me on Friday. Friday came and went, no phone call. I called on Monday, was transferred to Tammy again, and was again told that they were waiting on the couch, loveseat and dining table. Again, I asked for an estimated availablilty date. Again, Tammy told me she would have to track down that information and call me back. Again (wait for it)... She didn't call. I know, shocking, right?! So I called Ashley yet again. Yet again, I was transferred to Tammy and yet again (now two weeks later, mind you), was told that they were STILL waiting on the couch, loveseat and dining table. REALLY?!?! No furniture, no communication, what gives? So asked for the someone at corporate that I could complain to. Tammy said she would go to the back and get that information for me. She returned, refusing to give me the corporate information and told me to call the sales manager, Jennifer. I told her to tell Jennifer to call me — clearly Ashley has no clue who the customer is here. Jennifer called and gave me every excuse in the book as to why my furniture wasn't in yet saying that it would be loaded on the truck in Mississippi on 28 Mar, a month after I was told I would have it. What a crock!!! When I asked her for the corporate information, she told me there was no "corporate" because all the Ashley stores are individually owned. When I asked for the "owner", she (in all idiotness) said she wasn't about to give me the owner's personal information. Duh! I was asking for the owner, as in put him on the phone. She then gave me the typical run-around of the owner's not here right now, he just got back from vacationing in Hawaii. Oh, wait, that's right, he's not here because he lives in a different state. Um, anyone else smell a skanky RED FLAG!?!?! What I found even more odd was that during our conversation, Jennifer said that there was no "corporate", yet when I asked for a refund, she said that she would have to involve several people in that decision, including "corporate". Um, WTF??? So I expressed my dissatisfaction with not only the unbelievable delay but also the complete lack of communication and terrible hole filled lies. Jennifer told me that she didn't have to deal with this (yes, a manager told a customer that they didn't have to deal with their complaint) then hung up on me. When I called back, even more irrate than I was before, Jennifer blabbed more about how this isn't their fault. Yadda yadda yadda. Then Jennifer told me that the computer was showing an ESTIMATED load date of 28 Mar. When I pointed out that she is now saying "estimated", she flipped out and tried to point fingers at me, saying I didn't know what was going on. Really? Clearly there is no educational requirement to work at Ashley Furniture. Either that or I came across the two biggest idiots on the planet. Needless to say, I still don't have my furniture. But there is a nice BBB complaint headed to the "owner", if there even is one of those.
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