Citizens Financial Group called and called until we talked to them and promised us a reduction in our mortgage and they would do all the paperwork and forward to our bank. They said to do this and it was a 100 percent guarantee, they would need 3750.00 and the reduction would be tremendous almost a 1000 less a mth than what we pay currently. We talked numerous times, checked their website and decided to pursue. We borrowed the money and had a letter sent to us from our mortgage holder that they could not reduce it. CFG said they would follow it and to give 30 days, so we did and now we can not get anyone to answer phone or emails and website gone.
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