I applied for a loan modification with citizens financial group on oct 7th and was supposedly pre -qualified to reduce my current mortgage with my lender. I was promised a 100% money back guarantee if i did not get approved. I was denied by my mortgage lender and have written several e-mails and phone calls with no response by citizens financial group. I paid 2500.00 for this loan modification and they knew i was borrowing this money out or my retirement to hopefully reduce my current mortgage payment. I have been scammed and feel devastated!
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