I have been forces to use this company for 3 years now. About I year ago I was heaving trouble with my service. The only way they claimed they can help is if I pay this "optional" $19.50 3 times during the year and a technician can help you. After I got of the phone I called Direct TV. They obviosly have the brains because they were able to help me fix the issue myself. So I stopped paying for that optional fee because I was not using it. Those jerks sent me to a collection agency and cancelled my service in June. Mind you I have been paying my monthly cable on time if not early. What the hell? These people are crooks! Why cancel my service if I was paying my actual cable bill once a month! I demand answers but those idiots on the phone are worthless and don't listen nor provide answers!
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