Your response to our Employment Project Ad on Craigslist was received.
We are conducting a Cell Phone Service Comparison and Customer Satisfaction Study. This Study will track overall dropped call rates among the major wireless service providers, service plan options, cost of service and billing, call quality, brand image dimensions, etc.
Which Carrier Is Best In Your Area?
Carriers are ranked across six regions in the United States: Northeast, Mid-Atlantic, Southeast, North Central, Southwest and West.
The study will measure customer satisfaction based on 42 specific service-related measures grouped into six key factors that impact overall wireless carrier performance. These are (in order of importance):
Call performance and reliability (26%);
customer service (17%);
service plan options (17%);
brand image (14%);
cost of service (14%); and
billing (12%).
Over the past three-year period, overall satisfaction has fluctuated significantly as changes in the industry, such as the recent carrier mergers, have influenced the customer experience. The study will seek to find if satisfaction has improved since especially in areas where the industry has been aggressively marketing new services and offering more attractive pricing options. For example, the service plan options and cost of service factors receive the largest increase in satisfaction ratings from 2008.
Consumer Reports Annual Cell Phone Survey released in the January issue shows that call quality remains an aggravation for many cell phone users.in fact, 34 percent of previous survey respondents who switched carriers during the past three years attributed their decision to poor phone service, including dropped calls and no service at home.
Your Assignment:
When you conduct a customer satisfaction survey, what you ask the customers is important. How, when and how often you ask these questions are also important. However, the most important thing about conducting a customer satisfaction survey is what you do with their answers and this makes your assignment vital.
You will make calls to a list of subscribers drawn from different Carriers within your area which will be provided for you weekly. These subscribers indicated willingness to take part in this survey. You will ask 7 key questions as listed below:
1. What Carrier are you using presently? How long have you used this Carrier?
2. How satisfied are you with the service you received?
3. How satisfied are you with the company overall?
4. Do you suffer call drops? How often?
5. Are you satisfied with the bills and prices? Do you feel cheated?
6. Is the Company responsive to your needs/concerns? Do you feel isolated?
7. How likely are you to recommend this service to others?
You will type their responses, bind it and mail to my office address as below.
Your Tools and Pay.
A mobile phone with a Monthly unlimited service plan will be provided for you. A portable easy-to-use Four-in-one Machine with fax, copy, print and binding capabilities manufactured by Zonex will also be provided for you completely free. Payments for these items including shipping will be provided by one of our sponsors. You will be paid $750 weekly. Essentially, you will be required to work at least 3-4 hours daily and recommended hours are between 5pm - 8pm. However, you are allowed to choose a time convenient for you. Weekly list must be covered. This project will last at least for a year and Certificate of Participation will be issued.
Please indicate if you are willing to proceed.
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