In late May, early June purchased People PC for 5 months getting special discounted service for about $35 using a disposable gift card. Spent the remainder of the gift card balance. When speaking with the young man who got us set up, it was reitterated that we only wanted the 5 months special... No more no less... He agreed we would have service until about the end of October... Perfect... Then the service would run out...
Yesterday, a call was received from NCO financial that a bill of $34.53 was owed PeoplePC and they were there to collect... No amount of arguing would accomplish anything... We had to talk to People PC... Called People PC 800-736-7537 and first spoke to Janesway with a heavy Indian accent... We verified the account info... She was very polite and listened to the story... She then asked for a cancellation number... Explained we only signed and prepaid for the special... No other service was ordered... After lots of heated moments I asked for a manager that could make this all go away... She gave me Richard (with no accent)... Richard said the only way to make this go away was a cancellation number... He explained that policy was to continue for 2 months or until the charges equaled about $25 and then turn it over to NCO finanical collections... Their company who charges an additional $10 to collect and their contractors PICK you off the internet to bug...
This is a racket!!! Scan!!! Almost Hazing like way to conduct business... Shame on you Earthlink!!! People only use dialup because of cost and no other choice... Services are horrible..
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