I purchased my Hummer around Thanksgiving, have been trying to sign up for onstar ever since 3 attempts so far... It is now January
Attempt 1 called by pushing the blue button was transferd 3 times the 3rd transfer no one ever pick up
Attempt 2 pushed the blue button it connected to onstar and after 30 min no one ever came to the line
Attempt 3 I called the 888.466.7827 the person that answered took my vin and information then told me to go in the car and push the blue button I did got a lady that took my information but could not help and transferred me got a new girl that that took my information again but wanted me to push the blue button again I refused, she began activation we got to the part of my phone number and the call was dropped, I came in and called the 888 number again the man could not help without me going back out to the car and pushing the blue button again, I asked for a supervisor Debbie in Michigan who stated the same thing I expressed my frustration and that I am leaning not to go with onstar she states " that's your choice"
This was the division maker for me I was skeptical that your service was going to be like my attempt to connect and was second guessing it any way but since she said it was my choice and made no attempt to gain me as a new customer I will remain onstar less and frustrated with your company and I will tell everyone I know this story and discourage anyone from the service.
After all my friends and family matter to me!
I can not even believe your company would tray a potential new customer as this
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