Usacomplaints.com » Miscellaneous » Complaint / Review: ShanghaiFengGangShiYe - Consumer Report. #815362

Complaint / Review
ShanghaiFengGangShiYe
Consumer Report

I ordered the male vest via http://www.monclerhongkong.com / and asked them to confirm me the size was good for me or not as they didn't provide any size chart there. They charged me in USD even they quoted in HKD from web and confirmed me the size will fit for me. After I received the package, I found it was totally not fit and too small for me. At first I asked their so called customer service (moncler. [email protected]) and they replied me the shipping fee is so expensive and asked me to keep it or even sell to my friend, it was really insane! The most suspect part, they always get away the point when I asked for the return address.

I really want share some mails content here:
Dear customer, If you want to exchange the item, you need to pay the international shipping fee and need to pay 30% for the restocking fee.
Could you keep it or sell it to your friend? Then you can re-order the correct size from us, we will give you a big discount. Wait for your reply.

Then they offer me a 50% refund:
Dear customer, Sorry for the trouble. Are you willing to pay the expensive shipping fee and just get 50% refund? Why? Wait for your reply

Well, better than total lost, I reply them I accept 50% refund and ask them address, then they replied:
Dear customer, Sorry for the trouble. But you will lose much much money by this. Could you keep it? When you reorder from us, we will give you a discount, OK? Wait for your reply.

Of course I rejected then they replied:
Dear customer, Sorry for the trouble. If you ship them back, you will lose 125usd but get nothing finally. Keep it, OK? Wait for your reply.

Seem it just a big scam, I've got to pay this lesson, now I just worry they got my some info, and they can charge my credit card anytime. I believe this is a big criminal gang behind to run this group.
I made the complaint to Hong Kong Customs and Excise Department, they confirmed that the website based on US but stock sent from China. Unfortunately, because outside HK, nothing they can help but just keep record. Can anyone in US also complaint to certain Government Department to eliminate this bugs in world?

Please stay away from below web:-
http://www.monclerhongkong.com/
http://www.salenow-online.com


Offender: ShanghaiFengGangShiYe

Country: USA

Category: Miscellaneous

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