Complaint / Review
Zarabridal
Don't buy at zarabridal.com they are liars!

Don't buy at zarabridal.com because they are liars and the quality of the dresses are just awful! It all started when I ordered a wedding dress. When I asked about the quality they said that it's top quality and I believed them so I did a "custom made" order with my measures. When I got the dress I was really shocked because the quality was just awful and the measures wasn't mine, so even if I wanted (and I didn't wanted at all) I couldn't wear this dress. When I wrote them an email and said that I want to send the item back to them and get my money back they said that I can keep the dress and fix it in my country and they'll refund me 70$ (out of 250$) back. I said OK (because sending back is not cheap) but till now I didn't got my money back and I don't think that they want to refund. When I wrote to them when I'll get my money back they said "in 7 days" after a while I wrote again because I didn't got the money they said "in 2 days" then again "as soon as we can. I'll hasten my boss" and after that they don't want to talk with me, they wont answer to my emails and nothing. THEY ARE LIARS, DON'T BELIEVE THEM AND DON'T BUY FROM THEM!!!
Here's our email conversation, the proof:

5/10 v.B.

I've had enough of you, if you wont pay my 70$ till 11/05 I'll put all our conversation from the beginning to the Internet (not only on one web site but in a lot of them) for everybody to see and not order from you. You must know the power of the Internet, and it wont be only in one web site but on many. And again, my paypal is [email protected] and don't say I didn't wrote it.

5/10 v.B.

We start again, where is my 70$? Again, my paypal is [email protected] I need to pay ASAP for something for my wedding and because of you I can't. Send me the money now! Again, here is my paypal [email protected] and again, I need the money today!!!

5/9

Are you kiding me? In every email I wrote my paypal account ([email protected]) and now you're asking me again? You're doing this in purpose because you don't want to pay me, my paypal again is [email protected] and again I'm telling you that I need the money today, because of you I can't pay for other thing that I need to order. I don't want to hear from you the word "soon" or "in 7 days" or "in 2 days" I stoped beliving you more than a month ago.
—Original Message—
From: customer service
Sent: 09/05,07:04
To: [email protected]
Subject: Re: our dress

How about tell me your PayPal account? We will refund you soon.

5/8

Are you playing with me? I need my money today!!! Send my 70$ today to
[email protected], today!!!
—Original Message—
From: customer service
Sent: 02/05,12:16
To: V.B.
Subject: Re: our dress

We will refund you as soon as we can. I will hasten my boss to refund you
those two days.

4/30 v.B.

Hello,
For how long will I have to wait for the 70$ refund? It's taking too much
time. I need the money now, I can't wait anymore!
Thank you

4/27 customer service

OK, We will refund you within 7 days.

在 2012年4月26�—� 下午5:37，v.B. 写�“：

Ok I'm waiting for the 70$ refund to [email protected]
when I'll get the refund?

4/26 customer service

Thanks for your email, i am sorry we couldn't refund you too much. We
will refund you $70

在 2012年4月20�—� 下午5:05，v.B. 写�“：

Refund to [email protected]
I'm waiting

4/20 customer service

Thanks for your email, i am sorry we couldn't refund you too much. We
will refund you $70.

在 2012年4月20�—� 下午3:35，v.B. 写�“：

I can see that you don't care about your customers, and this
conversation will be left on the web and not only this
conversation but a
lot of negative feedback. All the people will know that you lie
and that
your dresses are awful quality. I only want 100$ back, no less and
no more.
so do yourself and for me a favor and refund me the money to
[email protected], I ask you to be fair with me.

4/19 v.B.

No, I want 100$ back, I'm disappointed of you and your company
because you lied to me and because of it I loose a lot of money.
I'm
waiting for a 100$ refund to [email protected]
waiting for an answer

4/19 customer service

Thanks for your email, i just check it with my boss, we will refund
you $70, how about keep the dress?

在 2012年4月19�—� 上午12:40，v.B. 写�“：

Why you're not answering to my last email (see below)???
Waiting for an answer.

4/14 v.B.

No, I want 100$ back, it's really not fair what you're doing,
you just had to say
the truth about the material but you just lied.

4/14 customer service

Thanks for your email, i just check it with my boss, we will
refund you $70, how about keep the dress?

在 2012年4月13�—� 下午5:00，v.B. 写�“：

I'm very disappointed of your service, because first of all
when I asked what quality the material of the dress is, you
said that it's
high quality and it was a lie, and second thing
is that I gave you the measures that I need and the dress
doesn't fit, and the third thing is
that you can refund only 50$??? Is it a joke? This dress
worth maybe 50$ and I paid 237$
for it and I need to pay another 100$ for the fixing.
I did some accounts, you said that you can't refund the
shipping fee (it's about 50$), besides
we have your stocking fee (45$) and our shipping fee from
Moldova to China it can be 20$ till 40$ but we'll take the
high price
(40$).
And now we'll do the math 50$ 45$ 40$=135$ and the dress cost
237$, so if we'll send the dress back to you, than you'll
refund 102$, and
I want 100$ back to my PayPal account, so
please be so kind as you were before I bought the dress and
refund me 100$ to [email protected] or we'll send the dress
back to you and we'll leave a horrible comments and
feedbacks across the
web. I don't have another choice.
Thank you

4/13 customer service

Thanks for your reply, i am sorry the total we can refund is
$50,

在 2012年4月13�—� 上午1:02，v.B. 写�“：

Thank you for the replay.
At least give us 100$ back for the fixing, we already loose
250$ for the dress (awful quality) with the shipping plus
100$ for the
fixing. If we knew that before buying we wouldn't buy.
thank you

4/12 customer service

Thanks for your email, will you need to back the dress? The
shipping feel won't be refund, it has used when we ship
out the dress. Also
we should charge you $45 for the stocking fee as all of
our dresses are
made of hands, hope you can understand this.
How about fix it in your local place? Then you needn't pay
some shipping fee to china.

在 2012年4月11�—� 下午11:21，v.B.

写�“：

Hello,
We checked, and the cost of fixing it here is 100$ and we
don't want to spend
another 100$ for it, besides we don't like the dress,
it's
a very cheap dress that
cost a lot. We want to send it back to you and get all
our
money back, how can
we do so? We don't want to leave you a negative feedback
across the web.
Thank you,
Tal

3/30 v.B.

Hi,
We'll see what we can do with the dress here and then
we'll give you an
answer.
thank you

3/30 customer service

Thanks for your pictures, we are so sorry for that. We
just make this dress as picture. While how about keep
the dress and get it
fix in your local place?
You know it is a custom made dress, we couldn't resell
it
again, this is a big lose for our company.
How about keep the dress? We will refund you $40 for
that
, when you purchase next time, i will give you more
discount and send you a
gift. Is this be ok 、

在 2012年3月30�—� 上午5:00，V.B.
[email protected]
写�“：

Hi,
Nothing happened with the dress, the quality of the
material is very low and
the dress is too big (it supposed to be custom made).
don't understand me
wrong, we don't want to send it back to you because of
the size, it's because of
the extremely low quality.
We didn't use the dress, it's new, was warn 1 time to
measure it at home and
that's all. I'm sending you the pictures.
waiting for an answer
thank you

3/29 customer service

Hi dear,

What happened with the dress? Can you send me some
pictures?

在 2012年3月29�—� 上午3:09，V.B.
[email protected]写�“：

Hi,
I've received the dress and it doesn't fit to me at
all (it was custom made). Besides
you told me that the dress is high quality (you can
check here in the massages) but
when I got the dress the quality is very low!!! I
want to send it back to you and receive
100% refund. How can I do so? I don't want to write
a bad feedback about your dresses.
thank you
Tal

3/1 v.B.

We understand thank you.
Our wedding is in the end of April.

3/1 customer service

Thanks for your reply dear, let me explain to
you. You know 3-4 days is the shipping date, we
also need 9-13 days to do the
dress. Hope you can understand this. May i know
when is your big day?
We will try our best to ship to you.

在 2012年3月1�—� 下午1:54，V.B.
[email protected]写�“：

Hello,
I'd like to know if the dress was already sent.
In
the shipping method it was
said that we'll get it in 3-4 days and we want to
know when to wait for the dress.
thank you.

2/23 v.B.

Please declare it like it is: 189.99$ plus 56$
shipping and minus 9.5$ 5% discount or without
the 5%discount. We wont pay
tax in Moldova for 236$. So I need you to send
the price in the invoice
like I've paid, so they'll believe it cost 236$
and not 30$ as you want to
write.in your papers you can write any price
that you like, but in the
invoice that you send to me I need the true
price, because I don't want the
officers to do me trouble.
thank you.

2/23 customer service
[email protected]

Thanks for your email dear, we will declare the
price with the lowest $30, then you just need
to pay little tax for your
package. Hope will like it
Don't worry we couldn't declare it as
the normal price.

在 2012年2月23�—� 下午3:20，V.B.
[email protected]写�“：

And I forgot to remind you again, please send
the invoice with the correct price (189.99$
plus 56$ shipping and minus 9.5$ 5% discount
or
without the 5%discount). We have to have
this invoice because if we wont have it we'll
pay taxes.
thank you

2/23 v.B.

Hi,

Name: xxxxx xxxxx

Address: xxxxxxxx

Suburb: —

City: Chisinau

State: —

Postcode: 2005

Country：Moldova
Tel: 37xxxxxxxxx
Thank you very much. Hope to receive it fast.

2/23 customer service
[email protected]

Thanks for your order dear, how about tell me
your shipping address like below?

Name:

Address:

Suburb:

City:

State:

Postcode:

Country：
Tel:
We just need conform everything for your
order. Hope your reply.

2/23 V.B.
[email protected]

Hi,
I've paid for the item. Please send the item
to: xxxxxxx 49/1 ap. 2,
Chisinau Moldova. Phone number
37xxxxxxx. And please send the invoice
with the price of the dress after the
discount and the shipping fee so we
wont pay taxes. Please do not send the
item to the Israeli address that I
wrote. Please confirm that you'll send the
item with the custom size to
Moldova.
Waiting for your answer

Thank you,
Tal and Olga

2/22 V.B.
[email protected]

Hello again,
I didn't received any answer from you, I
really want to order a dress to Moldova
but PayPal don't allow to ship to Moldova.
Can I pay with paypal with an Israeli
address and you'll ship to Moldova?
Thank you

2/21 V.B.
[email protected]

Hello,
I can't pay with western union, do you
have another idea? I can write an
address in
Israel but you'll send it to Moldova?
Can
you do so?
Thank you

2/21 customer service
[email protected]

Thanks for your reply dear, i am so sorry
that we just check out PayPal won't
accept your currency. So how about do
the payment by Western union? Here
send you our payment information, you
can check it to complete the
payment. When you get THE Money Transfer
Control Number (MTCN) and sender’s
name, you can tell me. Then we can check
it for you.

2/21 V.B.
[email protected]

Hi again,
I'd tried to do the order today to
Moldova but PayPal don't allow to ship
to Moldova.
Do you have another option besides
Western Union? Can I write different
country
in your website and you'll ship to
Moldova?
Please help
thank you

2/17 customer service
[email protected]

Thanks for your reply dear, you can
choose the custom size when you
select the size, then we can custom made a
dress for you. Don' t worry the
discount won't past those days.
Hope this can be helpful,

2/17 V.B.
[email protected]

Thanks for the replay,
We want to choose one dress today
(time in Moldova 09:) and it will
take some time, and we want you to do
"custom made" with the sizes that I
gave, and we want that the cost will
stay with the reduce (that ends
today), how we can do so? And when we'll
choose the dress and do the order on
your web site, what size should we
choose for you to do us a custom
made dress, or we have to write to you
after the order?
We have to know all the answers for
this questions please.
thanks

2/17 customer service
[email protected]

Thanks for your reply dear, we can
custom made a dress for you if you
are not sure of your size. Is this be ok
? Don' worry all of our dress are
high quality and we can do those dresses
exactly like the picture as we had
business for many years.

2/17 V.B.
[email protected]

Hello,
I need your advice with the size
picking. My sizes are: bust 90,
waist 65, hips 95, hollow to floor 150cm,
my hight 170cm. What size should I
choose?
Besides I have another question, I
know that you're a Chinese company
and I know that the pictures and the
designs are taken from other
companies, but is the quality will be top
quality or not? Please tell me
the truth.
thank you,
Tal & Olga

2/16 customer service
[email protected]

Thanks for your reply dear, usually
you can receive your dress within
20 days and we will ship the dress by DHL.
All of our dress are high quality
and we had a big factory to
provide dresses for many years.

2/16 V. B
[email protected]

Hello again,
How quick will I get the item to
Moldova? And what's the
shipping method (UPS, DHL etc)?
And the last question, what's the
quality of the dresses?
Thank you,
Tal

2/16 customer service
[email protected]

HI dear,

Thanks for your message, i am the customer service of www.zarabridal.com. I am so
glad that you like our dress. Of course we can ship to your country, the shipping cost for a wedding dress is about $50. Hope you will like it.

Yours faithfully my pleasure to service for you and
If you have any further
questions, don't hesitate to
contact us
by Live chat
Tel *0086-0512-6935 6225*
except sunday
our site* www.zarabridal.com*

Don't do my mistake, don't buy from zarabridal.com, they are liars and their dresses are very awful!!!