I am very frustrated and reaching out to you in hopes of getting the word out regarding this matter. Below is my email to the BBB. I am currently without natural gas, in the winter, with kids. No heat or hot water.
I had my service disconnected for the first time in the 19 years I have been with Centerpoint for a late $41.00 payment. It was my oversight, my fault. But now they are trying to charge over $200 to reconnect. I talked to manager "Lucio" last night who agreed to waive the deposit and suggested if I pay the remaining $101.83 last night before 9:00 pm, my service would be restored the following day. I called this morning and spoke to manager "Alma" who 1) said Lucio did not waive the deposit and 2) said I would have to wait until tomorrow or pay another $40 dollars to get service today. I have 4 kids at home tonight with no heat and no hot water. I am not a second class citizen and refuse to be treated like one. It is also my understanding that service is not supposed to be interupted during the winter months? I have been lied to and cheated and because Centerpoint is the only provider (monopoly), they could care less how their customers are treated. TRUST I am sending the above to every major news agency in Houston right now. I am beside myself with their lack of service, compassion and integrity.
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