I went to Sephora store at Chevy Chase, Maryland, to try to get some refund money I could not see back in my bank account.
After a few minutes between talking with a seller and the manager (Maria), the manager tried to identify the problem. Waiting for a few more minutes, she found that I received the refund in cash at the same day, thing I didn't remember and all of us - the manager, the seller and I - could not see that that information was written at the receipt.
The problem here is that the manager was really rude when she understood the mistake we all made. She was even sarcastic, when I asked if the product I just purchased (through a return) I should have used my Beauty Insider card. "Do you want me to use your card and you lose points in it? Because I can do that if you want to lose points...". Then she went back to the seller and both laughed, when she told the other woman about the cash refund.
My question here is what kind of preparation these people have to deal with public. And she was the store manager! I am very laid back (I am Brazilian), and she could totally have been nice about everyone's mistake: "Hey, just saw the refund was in cash...", instead of being rude or laugh at clients - or worse - calling me dumb when she asked if I wanted to use my card to lose points.
I was amazed, I confess. Recently I answered a survey about my experience at Sephora, and I would like to answer that again.in the last month I spent more than $400 in products there. My only reason to return would be definitely the products, not what the managers - such as Maria - has to offer to clients...
Please give better training to them!!
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