What a joke this service is. They will post consumer complaints that are proven to be lies. All they want is businesses to join BBB and pay them a fee so they can help the business be better. We have been in business for over 12 years with no complaints because we always take care of our customers.
A wacko posted a complaint against our business through Austin BBB. We had already given this person their all of their money back as it was clear to us they were deranged and we wanted to distance ourselves from them as quickly as possible.
The BBB contacted us. We showed them the complaint was a lie and provided documentation to prove it. Well the Austin BBB does not care if the complaint is a lie they post it anyway and try to extort money from the business so you can be accredited. What a joke, be BBB just means you were willing to pay them hundreds of dollars for the privilege.
Why any business would pay these yahoos a penny is beyond me. Their ratings service is a 100% joke. The only people they are interested in protecting is themselves and lining their pockets with money from small businesses. Never believe that a BBB rating has any value or validity. It is bought and paid for and 100% meaningless.
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