I ordered the Dermatal cream after reading an advert for using Argan Oil (which I also ordered) together with Dermatal. The dermatal was offered for a trial at $4.95 plus shipping. I ordered it on 22 October. I did not receive it until 11 November (I live in the UK).
My account was debited for 3.00 on 26 October to "EPM Advanced Wrinklecare". I thought no more about it but as I check my bank account daily I saw an unauthorised debit of $94.95 on 8 November again to EPM Advanced Wrinklecare. I looked up the name of the company on the jar's label - Amir & Sanchez Nutraceuticals - & discovered numerous complaints from different parts of the USA & on different websites & for different products. I therefore decided to file my report on this site. My bank has advised me to do all I can to contact this company for up to 30 days after that time I should go back to the bank to see if they can help. I note from the various complaints that many have been unsuccessful in getting a refund. I am hoping that you may be able to help or at least advise me of the best course of action to take. I am not going to try calling the telepnone number I found which I entered on this form as it will cost me too much from the UK. I have not found a website address either. I look forward to hearing from you.
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