Good Morning
I rented a vehicle through Avis from Miami airport using a prepaid voucher. I was pleasantly surprised not to receive the usual hard sell you get from some rental companies for optional extras (how niave of me to believe this). The only optional extra I was offered was the prepay fuel option, which I accepted.
The rental agreement I was asked to sign was very complicated and therefore I queried some of the items on there, the agent informed that everything was included in my prepay voucher except the cost of the fuel ($56.97). 1 week after I had returned the vehicle my credit card was charged for $386 by Avis. I queried these charges and was informed that apparently I had accepted and signed for several optional extras (insurance, breakdown cover etc) to the value of $300.
At no point was I asked by the agent if I wanted to purchase these extras. So not only was I misled and conned in to signing the form and unknowlingly accepting these extras, I was actually lied to by the agent, as I was told everything was included except the fuel. I have been refused a refund of these charges by Avis Customer care (who don't seem to care at all about their customers) as I signed the form and therefore apparently and unknowlingly accepted these charges.
They cannot seem to understand that If I had been aware of these charges and had knowlingly accepted them, then I would not be complaining now. This was blatantly misselling and I would never have expected a worldwide renowned and respected rental company like Avis to use such underhand tactics to con and rip off their customers. I am an Avis preferred member and a regular renter for both business and pleasure, needless to say I shall be taking my business elsewhere in future and will never rent another vehicle from Avis. I suspect that the rental agents are on commission for selling extras, however I am extremely disappointed that Avis can condone the misleading tactics used by these agents to get that commission.
Kind Regards
Terry Merrick
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