On 10/13 I contacted Verizon to cancel my land line. I was persuaded by the operator to try a plan called Regional Value for $9.99 per month and I agreed. Today I received my 1st bill and the cost was $31.19. I called Verizon and informed them I felt I was lied to and wanted to cancel my account and did not believe I should pay triple of what I agreed to in the previous month. The operator kept trying to talk over me to justify her position. I insisted on speaking to her manager to which she finally agreed to do. I waited on the line for 45 minutes before the battery on my phone died and had yet to receive a response from her manager.
The customer service for this company is atrocious.
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