I've had Comcast off and on for years. Last year I had hospitalizations and incurred many bills. I have called Comcast a couple of times to ask if I can make payments or pay the next month and the answer has been no. I have said I have medical bills that will go to collections if I cannot pay them. I am homebound often and the internet, phone and tv is my only way to the outside world sometimes. I know people who call Comcast and say they can't pay thinking up some lie and they get to make payments or simply do not pay the full amount of their high cable bill. They brag about this to me, knowing that I have been told I cannot make payments. Whats with the preferentail treatment to people who have a better sob story and their story is contrived?
Also, this weekend (10/29 and 10/30) I have woken up to find that my internet and phone service are not working because there is service repairs in the area. I recently upgraded my Comcast service because I cannot afford my cell anymore. I was told of a bundle deal where I could have a landline and "extended cable" plus internet for a certain price. My phone service has now been shut off for area service repairs three times in the last week. What if I had to call 911... Whats with the constant service in the area that shuts off my service for sometimes hours? Also, when I upgraded I was told I would have "extended cable" I was looking forward to having CNN again, really the only station I wanted in this "bundle package deal" that sounded so inviting. When the Comcast guy showed up with the cable box and hooked me up CNN was not there for me. Nor were any of the other fun and important cable stations... He told me I got another deal for less money and that the cable stations I was looking forward to cost more money. The sales person I talked ot on the phone when I accepted this offer and asked for it NEVER told me this. I was told "extended cable" was being purchased... No, it wasn't. I can tell I am going to cancel my phone and cable stations again. My internet and limited cable cost me nearly $70 a month. I got a deal for $112 a month to have my phone landline back plus "extended cable" I get cable tv stations I dont watch with this deal when I was expecting channels 1 to 99. I have no phone service when I wake up often. I feel I need my cell phone back for safety and emergencies. Comcast has gotten totally too big for itself... What ever happened to making customers happy and feel that their patronage is important. I dont feel this way about Comcast anymore. I am considering even going to another internet service.
Thanks for the no phone service sometimes, usually in the early morning hours when people in MY dangerous area I live in are lurking around committing crime. Hope I never need 911 when my phone is out. Maybe I need to be deprogrammed that Comcast is the only cable/phone/internet service around. Shoulda got the free adapter from the government to get local tv stations without needing cable to be tuned in. I will be investigating my other options to be able to save money and pay my other bills while enjoying a phone, cable tv, and the internet.
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