Complaint Type: Refund / Exchange Issues
Description of Complaint: On July 17 I signed up with this company for credit restoration. I was told that in 45 day's I would receive an answer from the 3 credit reporting agencies. I payed the company $345.00 for this service. At the beginning of September I emailed the company twice asking them about outgoing of the process and they never answered my emails. On 9-8 2011 My husband sent another email telling them that he was going to report them to the BBB, The FTC and the State General Attorney and the following day he received a phone call from Mr Gorge Cole telling him that they never received the emails because an ex employee never had sent the disputes but that on that same day he was sending the disputes again and we should get an answer before 45 days. On October 19 my husband send them another email since we had still yet received any answer from any of the credit reporting agencies or their company and that we request a refund of our money payed to them for the restoration service. The following day 0ct-20 we received an email from EMG saying that they would not do a refund until the end of all 3 dispute letters and that their would be $100 that they would not refund for the service. What service i would like to know? It has been 3 months since we started and it should only had been 45 days before we would receive an answer form the credit reporting company. I demand a full refund since nothing has been done to my knowledge since no prove of them sending any letters of dispute has been proved.
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