Do not trust them.
Nothing they say is the truth.
THEIR WORD MEANS ABSOLUTELY NOTHING!
I had a ring sent out to be repaired I had to replace two (2) craked stones (real Saphr.) requested that my orig. Stones be returned to me. Three (3) months later the ring finally was repaired. The orig stones never returned. Per store mngr. She'll follow up re missing stones. The reply was the stones were damaged and are gone. No compansation. After aprx three (3) month I wore the ring and lost one of the stones that were replaced. Brought the ring back to the store the mngr said that the warranty is expired and there is nothing she can do. Requested to get an estimate for a new repair now the want me to pay $3000.00 to replace a stone that they never put in correctly. (The ring original cost was $3200.00) contacted the customer serv. They are of no help at all. So please do not trust kay jewelers their word means nothing. I trusted them and got scrude.
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