I purchased $270 worth of wallpaper that I was told was on backorder. After several months of the same excuse, I cancelled my order and asked to have my credit card refunded for the amount that I had already paid. I was given so many excuses it was unbelievable. I have a copy of every e-mail that they sent assuring me of the subsequent refund until finally they said that do to the economy they were not sure when or if I would receive a refund at all. See below:
Dear Ann:
Thank you for contacting USA Wallpaper with your credit
concern. We understand your frustration and want to do
our best to help you.
We want to be completely transparent about the
struggles we are facing as a company. The truth of the
situation is that USA Wallpaper has been impacted by
the economic climate. The home decorating industry has
suffered with a decline in sales directly related to
the fact that the number of new homes being built is
down considerably. This has caused our manufacturers
to increase order minimums and extend their backorders.
The extended backorders and supply issues have caused
increased cancellations and customer refunds for our
company.
We’re not trying to make excuses for our present
circumstances but we feel that we owe you an
explanation. Please know that although our response
time to your refund has been slower than normal, we are
trying hard to work through the problems that the
circumstances have created. Our company has made
extensive budgetary cutbacks and we are doing our best
to work through this situation.
Our commitment to you, our valued customer, and our
business is still strong. We greatly appreciate your
patience as we work through this difficult time.
Stephanie
USA Wallpaper
Customer Care Specialist
http://www.usawallpaper.com
email://[email protected]
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