My name is Earl W. And I sent in two G. Amani Rx frames for spring hinges, new nose piece, and an arm repair. Sent them in on June 8 any a phone conversation w / Christine in their lab on June 20th and was given an estimate of 30 days - 2 week back log on their work and 2 weeks to perform the actual work.
In mid-July I followed up and after several phone calls I got through and was told my glasses were being work on and should due completed in about ten days and shipped.
In August I been leaving more voicemail and emails - first once a week then later twice a week. On August 15th I received a message from saying a conversation was needed to finish the job. Since that date I have left messages almost every day explaining I was returning THEIR call. Nothing. I call the lab tech's cell number, the main number, and email address. I type this for others to be aware - next stop is their local better business bureau."
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