Signed up for what supposedly free account but when I got my credit card statement I noticed the $99 charge. I complaint to them but they told me it was clearly stated in the signup form... Which I did not see. Here is the email they have sent me...
Romeo,
A customer support staff member has replied to your support request, #205693 with the following response:
Dear Romeo,
We thank you for reaching out to us here at Bidrack! We do see that you have purchased our $99 bid package of 175 bids. Directly to the left of where you enter your card number it states that you are being charged $99 and you will receive 175 bids.
Always here to help,
Customer Care
Bidrack - The Fun way to Save!
We hope this response has sufficiently answered your questions. If not, please do not send another email.instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
I also tried their bidding system and I did win 4 bids, but till this day, I still have not received anything. I emailed them and this is the response they gave me...
First response...
A customer support staff member has replied to your support request, #728894 with the following response:
Dear Romeo,
We sincerely apologize for the delay in our shipment; however, due to escalated demand of our product we have experienced a slight backlog. Rest assured, we have amended the shipment problem and are working for an expedited delivery to your residence.
We hope you have enjoyed participating in our auctions, please write back if you have any other questions or concerns.
Always here to help,
Bidrack Customer Care
We hope this response has sufficiently answered your questions. If not, please do not send another email.instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
Second response...
Hi,
We apologize for the inconvenience. Kindly use this link to check your items:
Http://en. 4px.cc/Index.html
We assure you that you will receive the item. We are expediting your order.
We are truly sorry for the delay
Thank you.
Always here to help,
Customer Care
Bidrack - The Fun way to Save!
We hope this response has sufficiently answered your questions. If not, please do not send another email.instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
I still have not received anything and they are no longer responding to my emails.
0 comments