Subject: The tickets should have been delivered by 3 p.m., and unfortunately they were not. I found out...
Discussion thread: On 08/26 at 12:45 PM, a Ticketmaster Fan Support agent named Carlos emailed me, saying that good news, my TicketFast tickets were now available to print from my My Ticketmaster account, and apologizing for the delay. The email said: "Please keep in mind that we cannot refund any orders for this event, as per the clause set by the promoters of the event." It then listed steps: click My Ticketmaster at the top right of any page and log in, find the event under "My Events" or click "Print My Tickets" under "Orders," and click "View & Print Tickets." It said I would need the current version of Adobe Acrobat Reader to view and print the tickets, and it ended with "World Class Service! Every Customer, Every Day!" and a request to take a survey.
This is what Carlos sent me first. My credit card was charged, but I will not show that information to you.
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