This is an actual conversation with a Ticketmaster associate who just hung up on me.
I told the associate that I was promised these tickets 2 days ago and never got them. The delay was supposed to be 24 hours, and it has been 48 hours with nothing. I ordered 12 tickets: 4 for the Cowboys game, 4 for the Patriots game, and 4 for the Giants game. Carlos emailed me back saying everything was okay, and it was not. I lost my buyer for the Cowboys tickets, because he bought from someone else when I could not deliver the tickets to him in a timely manner. I said that I will not pay and intend to sue Ticketmaster for fraud, since I was promised these tickets in 24 hours, was charged for them, and got nothing.
The associate said he needed my order number to retrieve my information, and I did not have it on me. I told him that I am a season ticket holder with the Jets and got those tickets directly from the Jets with no problem, and that the problem is only with the Ticketmaster tickets. I said I had 467.50 times 3 and nothing to show for it, that I lost my sale, and that no one there cared. I also said I am listed on Ticketexchange, in section 312, row 18, seats 14 and 15, and that Ticketmaster owes me money for the Giants game I sold there, which I had not yet received. I said that I will not pay for something when I did not receive the merchandise, and I told him that Carlos had lied.
The associate then found the order and said that the tickets had not been released yet and would not be released until they were able to do a ticket count to see who bought tickets over the limit and who did not. He said he was sorry for the delay, that they were still working on it, that no one else had gotten theirs either, and that the tickets would be emailed as soon as possible. He said I was not ripped off and that he was not going to argue with me. I answered that without a barcode you cannot sell on Ticketexchange, that I lost my deal on the Cowboys tickets because of it, and that I was called a liar by the buyer for not getting the tickets to him in the time period. I asked why they say tickets are guaranteed in 24 hours using e-tickets if they do not deliver, and said that they should have told people about this before purchasing. I asked for a refund for the e-tickets because I was misled into purchasing tickets guaranteed in 24 hours when the tickets were not going to be released. Then the chat ended.
Key words here: they still did not release the tickets, so why advertise a TicketFast 24-hour guarantee that you will get e-tickets? Watch out for the Ticketmaster scam going on with purchasing NFL tickets. I paid for 3 different events' e-tickets. Emailing customer service does not work, as they lie to you, saying everything is okay and you can print your tickets, while this guy says the tickets were not released yet. I will show you the rest of Carlos's conversation in a second.
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