System Welcome (Name).
System Connecting to server. Please wait...
System Connection with server established. Please wait...
System Muthu (SCI-12047) has joined this session!
System Connected with Muthu (SCI-12047)
Muthu (SCI-12047) Hi (Name), welcome to Bell Internet Services, my name is Muthu (SCI-12047). By looking at the option you have selected, I see that you have questions regarding your account, how may I assist you with this?
You I would like to cancel my account as of Monday January 17.
Muthu (SCI-12047) I don't have access to cancel your account. Please call 310-SURF (retention queue) for assistance.
You I have tried to contact Bell using that number, I have been told that it is not available in my area. That is why I am using the chat system as it is on my invoice stating that I need to use this system.
You I live in Calgary
Muthu (SCI-12047) Let me know the province name?
You Calgary, Alberta Canada!
Muthu (SCI-12047) Thank you
Muthu (SCI-12047) I would love to help you out with this, however I don't have access to cancel your account. This chat support is exclusively for Bell Internet (Ontario & Quebec regions). Please call 1-877-222-7077 for asssitance.
You That number is for Telus. I have an account with Bell!
Muthu (SCI-12047) It is phone number available from my end or you can call 1-800-310-2355 for assistance
Muthu (SCI-12047) There has not been any activity in this session for some time. Please note that I may have to end the session if the inactivity continues for more than 3 minutes.
You This number is number is for Telus. I do Not have an account with Telus for internet and they have told me that they are not able to assist me as they do not have any record of any internet account. Please provide me with a correct phone number that I may contact a representative from Bell. I live in Calgary Alberta Canada. If you are unable to help me, please direct me to your supervisor.
Muthu (SCI-12047) Give me a moment
Muthu (SCI-12047) I will transfer to my supervisor.
System You are being transferred to another Agent. Please stand by...
System Muthu (SCI-12047) has left this session!
System Prem (SCI) has joined this session!
System Connected with Prem (SCI)
Prem (SCI) Hi (Name),
My name is Prem (SCI), and I will be continuing with you from here.
You Hi
You I want to cancel my account with Bell as of Monday January 17.
You So far the numbers that have been provided to me are not available in Calgary and are for Telus which is a completely different company.
Prem (SCI) Please give me a moment
You Telus told me that they are not able to access my account as I do not have one with them, I have one with bell
You I am not sure why Bell is having such difficulty providing me with a phone number, I thought Bell was a telecommuncations company.
Prem (SCI) (Name), do you have Internet service at Alberat region?
You NO! I am living in Calgary, Alberta Canada!!!
Prem (SCI) Yes (Name), Bell is not providing the direct Internet service other than Ontario and Quebec regions
Prem (SCI) in Alberta, the Telus is providing the Internet service
You That is not true. I have an invoice from Bell. I called the 1-877 number provided by your staff. Telus told me that there was nothing they could do for me since my account is with Bell.
You If you can't help me, please direct me to your supervisor.
Prem (SCI) Okay, do you have any B1 number for your Internet service?
You When I signed up for the service it was through Bell Not Telus. I have never had internet service from Telus.
Prem (SCI) Okay (Name), if you have the Bell Internet service, there will be a B1 number for your Internet service, so please give me that, I will check
You I have an account number and a customer ID number on my Bell invoice.
You the account number is (Account Number)
You The customer id number is (account Number)
Prem (SCI) Thank yo
Prem (SCI) but in that billing address is (Address)
Prem (SCI) So, you had internet service in the Alberat region
You Yes that is my address, but I have never heard of the Alberat region. I live in Calgary, Alberta Canada just like the address says. Clearly I have an acount with Bell, so now I would like to cancell the account as of Monday January 17.
You Hello?
Prem (SCI) (name), may I know your province please?
You Alberta...
Prem (SCI) Yes (name), in that Region, we don't offer direct internet service
Prem (SCI) and if we have the access to cancel your account, I would have done that for you instead of asking you to contact the other department
Prem (SCI) But we don't have that option
You I have internet service from Bell, I am using right now to talk to you.
You I want to talk to your supervisor!
Prem (SCI) I am sorry, I am the only floor supervisor available right now
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