I have been a Vonage customer for 4 years and in the hopes of saving money, I switched to Magic Jack. From the minute I started the purchase on their web site, something didn't seem right. They don't reveal ALL the cost's up front, rather they dangle the carrot in front of you with each new screen. To get all the bells and whistles, they don't tell you UP FRONT that you have to purchase the 5 year service. They don't tell you UP FRONT that if you want to transfer your number to MJ, they are going to charge you an additional $20.00. You don't find that out until you plug the device in and register it. They don't tell you UP FRONT that when you turn your computer off, the phone doesn't work. It takes messages you can retrieve once you boot up. I did call them and told them I am returning it within the 30 days period and did get my money back BUT, getting my phone number back to Vonage has turned out to be a pain in the a$ and I have learned that lot's off good people that have done the same switch as I did and switched back to Vonage have had the same number transfer headache as I am. You get an order number from MJ but did you know you have an account number as well? They don't tell you that. Getting that number from them was like pulling a bad tooth. All in all, I had good intentions to switching to MJ, to save money in these hard economic times and boy oh boy, was that a mistake. Vonage has been great and I will probably stick with them until the time comes that a micro chip is implanted in my head so I can make all my calls that way. If you have MJ and it works for you, that's great. If your thinking of getting MJ, my opinion is, don't waste your time. Not worth it. And oh yes... Customer service? Yeah, good luck with that.
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