We purchased a 7 yr. 100k warranty in 2009 paying for a Secure Option which covers "normal wear & tear." Vehicle was serviced according to the recommendations of Chrysler Corp. A claim was filed by our local Chrysler Dealer for the replacement of the water pump including parts and labor (~ $1510) but W.A.S. Is dening the claim due to "unacceptable maintenance records." They have not clarified what they mean by this term despite requests from us and our broker who sold us this contract to clarify it.
We need our vehicle so we paid the dealer for the repairs. We filed a complaint with the Office of the Attorney General, Consumer Affairs Division, of the State of California today.
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