In Dec the water pump went out on my wifes truck while she was out of town. She had it towed to the nearest dealer for repairs. It was after normal business hours and Wynn's could not be reached.
The dealer assured us that we would be reimbursed by Wynn's by filing a claim because a water pump is a covered repair.
My wife called in the claim the next day but it was denied because we did not have prior authorization.
Our contract states that if a breakdown occurs outside of normal hours and I determine that I have a covered breakdown, that I may authorize the repair. Then if the administrator agrees, I will be paid.
Wynn's has still not agreed to repay me even though the water pump is listed in the very same contract as a covered part.
I contacted Wynn's in Dec '03 and asked to speak to a supervisor but Eric in contract services denied my request. When I asked for Erics last name he refused to give it.
The Attorney Generals office has contacted Wynn's on my behalf, and the are still refusing to pay.
I haven't given up and I'll let you know what happens next.
0 comments