On August 30 I purchased a auto warranty from AA Autowarranty. This warranty was told to me by Mat At AA Autowarranty to cover my Engine Transmission, and Differential. He informed me that my warranty was going to be in effect from the first day I purchased the vehicle warranty. On Sept 30 I called the warranty company to report my vehicle had broken down They informed me to call a wrecker service and pay the towing this made me mad because it was my understanding that I had towing included in my warranty. I had the vehicle towed to Bill Butler Chrysler, Dodge. It took me about two weeks going back and forth with the claims company and the warranty company to get them to approve for them to start the claim on my vehicle so the dealer could start repairing my vehicle. On Oct. 8 they sent a diagnosis request for to the dealer to have them tare down my transmission and find out what the problem was.
On the 14 of October they informed me they was going to send a adjuster out to take a look at the van. On the 15 I found out from the dealer they was not going to pay to have my vehicle repair. They informed me that the warranty company said that they was not going to fix it because of the problem they claimed was pre-existing from years of wear and tear of normal driving over the life of the vehicle. This was really stupid to me seem they knew upfront what the mileage was on my vehicle before we had a agreement for the warranty. They also informed me they would not pay for my vehicles tow, vehicle diagnostics, rental, or any thing the repair company had done. I am currently out of pocket about $300.00 from the rental and tow. And the repair company is going to charge around $800.00 for the work they have done so far. I hope someone can help me with this problem or put this in the hands of some one who can. This is a rip off scheme that a lot of warranty companies are using to steal peoples money. I am going to do what ever I can to take legal actions against this company.
0 comments