This is the 2ND Keurig Coffeemaker I have had to exchange. I paid the premium price because the major selling point was the quietness of the machine, but within weeks both machines became louder than my old Keurig brand. I paid $30 to ship the 2nd machine back to be fixed and I expect to be reimbursed for that thirty dollars. That's only fair! The "Customer Service" rep on the phone told me there was nothing he could and, "It was my responsibility to cover shipping." But it's their fault - it's a defective machine. Why should I pay???
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