I placed an order through their website two days ago. Did not receive a confirmation email but it was stated in my order history. Today I checked my order history and there was nothing on it. After spending what seemed like two hours on the phone with three of their outsourced customer service agents, they were not able to find my order. First lady told me two accounts were created under one email and that there was an order. She said she will email an order confirmation to me and it should get there in 5-10 minutes. I received nothing. Second lady gave me 20 free credits and said there was nothing else she could do. The third agent is a man and he sent my issue to the technical team who will get back to me within 24 hours.
The first lady that found my order told me that even though I paid for 2 day shipping, the order takes 2-3 days to process and that it won't get there for 5-7 days. Apparently I was under the impression that it takes less than 24 hours to process the order. Silly me.
In conclusion, I placed the order, paid the money (bank statement says so), did not receive confirmation, spent 2 hours on the phone, and now I have to go to the bank and dispute this transaction. I wasted money and I wasted time, and it looks like I might not make my deadline.
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