This company is the worst, I bought 8 dresses from them, 6 did not fit. I emailed them to tell them that I do need a returns address. It took them such a long time to reply, a Mr. Zhou replied after so many emails to give me an address for the return or exchange, he replied 8/3, Below is MrZhou's reply
Dear XXXX?
You can just return them back to the mail address below:
Xiaozhe Zhou
Room 603 Building 1 No. 32
Xueyuan Road Shanghai 200010
China
We will be very glad to send the new ones or just full refund to you.
Do you think it ok and eaglery to get your response!
Chris Zhou
Manager Of Complaint & Refund Dep.
Peri Company Limited
Then on 8/4 a Sabrina Xia replied saying that if the dress is too big I should take them to my local store and fix it.
Below is Sabrina's email to me
On Thu, Aug 4 at 3:14 AM, Sabrina wrote:
Dear XXXX
This is Sabrina Xia from Peridress web site, I am very glad to receive your email.
We sent the product you order, if there is some dresses too bog. I will advise you to fix them in the local place.
We can not accept the exchange requirement. Sorry again.
Please contact me if you have any other questions.
Sincerely,
The Customer Service Team
Senior Sales Advisor
Sabrina Xia
Note: Please contact us using only one email address, lest any information is ignored. Thank you very much for your cooperation in advance.
I sincerely theses are same people posing as 2 different people, I get emails from different folks from this company trying NOT to solve same problems
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