Do not use this company for state birth certificates!!! On June 4, I was told that ordering my daughters state birth certificate for preschool online was suppose to be fast and secure. I had doubts from the beginning, but gave it a try anyways. I ended up paying double the amount for the online processing and two months later - still no birth certificate! I just finally called to check the status since my checking account was debited back in June for this and I was told it was on hold bc they still needed a photo copy of license. I never received ONE email about this any when I wanted to cancel my order, they informed me to cancel would cost $19.00!! I was furious, any told the customer service rep that I was not paying since I was not notified of the hold. She insisted that emails were sent out and they probably went to my spam folder which I may have not noticed. Once again, I checked spam, new, old, and deleted emails and no express vitals! She refused to acknowledge and bottom line was to cancel would cost $19.00. I chose to cancel and report this company to anyone and everyone I encounter. Now it is the end of July and I have to go the old-fashion way through my daughters school and fill out papers for this. I should have done it this way from the beginning and save myself a lot of time and money. Do not use!
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