I have an ongoing dispute with Great Sports Inc.-Safer Wholesale Inc. Located at 2108 McDonough St., Joliet Il. 60436. Ph# 708-669-1237 (hereafter referred to as "GSI") concerning the "manufacturers statement of origin" (MSO documents) which I need in order to legally register 2 scooters I purchased from GSI on April 15.
I ordered 2 scooters from GSI on 4-15-11. A sum of $1769.60 was paid in full to GSI via my bank debit card on 4-17-11. I received 2 scooters on 4-27-11.10 full weeks have passed and I am still awaiting delivery of the MSO documents and therefore cannot register my scooters for legal road use.
Charles, the salesman at GSI who took my order stated that the MSO's were IN THE COMPANY'S POSSESSION and could be delivered to me 2 to 3 days after the scooters were delivered.
When I received my scooters on 4-27-11, I immediately emailed GSI and requested the MSO's. I included my CURRENT MAILING ADDRESS and the VIN numbers of both vehicles. 3 weeks after this I emailed them AGAIN and re-requested my MSO's. A week after that I emailed them YET AGAIN and demanded a call from a company rep. I received a call from GSI and was PROMISED that my MSO's would be OVERNIGHTED directly to my residence. I never received my MSO's. I learned that the MSO's were mailed to my OLD address which I repeatedly told GSI that they SHOULD NOT USE and I informed them AD-NAUSIUM of my NEW ADDRESS which happens to be the same address which the scooters were delivered to.
I have sent NINETEEN EMAILS to GSI and I had approximately 6 phone conversations with various GSI reps concerning this matter. I became completely disenchanted with this matter a month ago and decided to return the scooters and demand a full refund of the purchase price. During a phone conversation with one of GSI's reps, I was told that I would have to pay for return shipping (in excess of $400) plus a 30% restocking fee. I refuse to be penalized for GSI's misconduct. I then visited my bank and explained this issue to them and they are now conducting a charge reversal against GSI. As per my bank, the documentation concerning this dispute was received by GSI on 6-30.
Yesterday on 7-5-11 a rep from GSI called me and asked me for my banking info plus an additional $1500. The GSI rep said: "We are doing everything we can to satisfy you, you have 2 of our scooters, now we need $1500.00 from you... This is the least you can do considering all that we are doing to make this right". I replied "This is now in my banks hands" and invited GSI to refund my $1769.60 and send a truck and take their scooters back. I then terminated the call.
The language which this rep from GSI used implied that GSI had already refunded the full purchase price to my bank. I had not received any word from my bank prior to the call I received from GSI on 7-5-11, so I immediately contacted my bank to ascertain what had actually transpired between GSI and my bank. This is when I learned that the charge reversal which my bank is conducting against GSI had only become "official" 5 days prior to the call I received from GSI requesting an additional $1500. I was also informed that GSI had 45 days to respond to the charge reversal dispute, which they had not yet done.
According to my bank, GSI acted in an "unethical and fraudulent" manner by asking me for my banking info and more $ (in addition to the $1769.60 which is still in their possession) while this dispute is currently taking place between my bank and GSI-Safer Wholesale. GSI made a blatant attempt to deceive me into paying them an additional $1500 on top of the $1769.60 which they still have in their possession.
According to my bank, UNDER NO CIRCUMSTANCES should GSI-Safer Wholesale attempt to contact me while this dispute is officially pending.
Now that I got my bank involved, GSI is backpedaling furiously to get me to rescind the charge reversal which my bank is conducting against them. Our MSO documents were finally delivered on 7-06. To our chagrin, the Manufacturers Statement of Origin certificates for both scooters shows that both scooters were manufactured on FEBRUARY 20.
From the very beginning of this purchase transaction on 4-15 we were made to believe that we were purchasing CURRENT YEAR MODEL scooters. During the phone order on 4-15-11, I specifically asked the salesman (Charles, "Chuck") at GSI if these scooters were brand new CURRENT YEAR MODELS, and he stated emphatically that "We do NOT sell last years models of any of the motorized products on our website... All models are up to date, CURRENT year, brand NEW models".
Upon noticing the date of manufacture on the MSO's which I had just received on 7-6, I immediately made an anonymous call to GSI and asked a sales rep if the scooters they sell are last years models. The rep stated emphatically that all products sold by GSI are current year models and that the company does NOT distribute left over stock from the prior year. I was lead to believe that I was purchasing 2011 year model scooters and received 2010 year model scooters. Another deception by GSI.
I then decided to make a careful review of all the documentation associated with this purchase, I then noticed that I was charged an additional $40 per item "Lift Gate Fee" (also referred to as "Residential Delivery Charge") which was added to the delivery charges by GSI, but this additional charge was WAIVED by Roadrunner Transport Services who delivered the scooters. This waived charge is clearly reflected on the delivery ticket which was given to me by the delivery driver on the day the scooters were delivered.
GSI simply pocketed the $80 in additional delivery fees which they charged to me under a false pretense that the shipping company would add the additional $80 fee to our delivery charges.
Not only did GSI levy false delivery charges against us, but they also misrepresented the shippers business practices.
Today (7-7) we received another call from a GSI representative named Matt (GSI customer service, waranty parts dept.) Matt said that he noticed an email we sent to GSI which makes reference to a warranty part which arrived to me damaged after it had been delivered to the wrong address. He asked if the replacement part arrived in satisfactory condition and if it is working. I said I had not yet installed the part due to time constraints. Matt then asked if the MSO documents arrived. I replied "yes" Matt then offered to re-instate the 30 day warranty from the date the MSO's were delivered. Matt then said that he "noticed a charge reversal dispute in their records" and asked if there was anything he could do to settle this dispute. I mentioned again that they could retrieve their scooters and make a full refund of the purchase amount and I added: "This is now between my bank and your company". I then terminated the call
I am well beyond the point of accepting any attempts from this company to retrocede their inept and unscrupulous business practices.
I remain firm on my desire to rid myself of all concerns involving this transaction other than receiving a full reimbursement of $1769.60. This transaction has been a continuous process of deliberate deception, misinformation, senseless delays and incompetence. Their repeated vain attempts to appease me are only reinforcing my conviction to end all transactions and communication with this company.
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